Professional Experience

Guest Services Director 2017-2019

• Manage day to day facility preparation, logistics, scheduling and staffing coverage to ensure a unique, immersive, and memorable guest experience.
• Oversee 7 teams of approximately 60 staff and volunteers including parking, security, attendants, greeters, store associates, VIPs, and volunteer headquarters. Facilitate communication and strategy between teams.
• Submit creative requests and order materials to ensure all print materials and signage are in place for events.
• Manage scheduling, workflows and internal processes to continually execute enterprise level event experiences. Oversee staff to anticipate guest needs and mitigate issues.

Humanitarian Relief 2014-2019

• Plan, facilitate, and execute philanthropic endeavors that support the strategic humanitarian needs locally, regionally, and abroad.
• Utilize the strengths and experience of current team members while recruiting new volunteers needed to fulfill ongoing, multifaceted humanitarian relief trips.
• Responsible for financial oversight, trip and project planning, team building, logistics and implementation, and representation to various stakeholders while serving as a liaison to each local community.

Creative Services – Photography/Videography 2014-2017

• Conceptualized, directed, filmed and edited promotional and short feature projects in collaboration with a multidisciplinary team.
• Effectively and consistently met goals and requirements in a fast-paced, multitasking deadline-driven environment while maintaining a high quality of work that encompassed the brand standard and vision of the organization.